Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation for marina berths or resort accommodations
• Contact us through our website forms or email
• Subscribe to our newsletter or promotional communications
• Participate in surveys or promotional activities
• Register for events or services at our facility

This information may include:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Vessel information (for marina bookings)
• Travel dates and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Location data (if permitted by your device)

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your reservations and bookings
• Provide customer service and support
• Send confirmation emails and important updates about your bookings
• Communicate with you about our services, amenities, and promotional offers
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, booking systems, email services)
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, property, or safety of our guests, employees, or others

Third-Party Services

Our website and services may integrate with third-party services, including:

• Supabase: For data storage and management
• Google Services: For reviews, maps, and analytics
• Payment Processors: For secure payment processing
• Social Media Platforms: For social sharing and marketing
• Help Scout: For live chat support services

These third-party services have their own privacy policies and terms of service. We encourage you to review their policies as they may differ from ours.

Help Scout Live Chat

We use Help Scout's Beacon service to provide live chat support on our website. When you initiate a chat session:

• Information you provide in the chat is sent to Help Scout
• Help Scout may collect technical information about your browser and device
• Conversations are stored securely by Help Scout for customer service purposes
• You can opt out of chat at any time by closing the chat window

Help Scout's privacy policy can be found at: https://www.helpscout.com/legal/privacy/

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: